Support

Where to start

Before reaching out, the quickest path to an answer is usually one of these:

• Audit Logs window - inside the desktop, every tool call, sub-agent, command, and error is recorded with a timestamp, platform source, and result. If something went wrong, the entry is almost always there.
• Activity cards in chat - each card is expandable and shows the exact inputs and outputs of the tool call the agent ran.
• Usage panel in Settings - shows your current weekly and 4-hour burst usage, and which model the agent is on. Many “the agent stopped mid-task” reports are budget-caps.

Contact us

For questions, bug reports, feature requests, or anything else, you can reach our team at:

support@construct.computer

We aim to respond to all inquiries within 24 hours on business days. Pro subscribers are prioritized.

Community

Join our community for real-time help, feature requests, and product announcements:

• Discord - primary community hub for discussions, support, and feature requests
• X / Twitter - product updates and announcements
• GitHub - file issues, read the source, or publish an app to the registry

Reporting issues

If you encounter a bug or technical issue, please include the following when reaching out:

• A description of what happened and what you expected
• Steps to reproduce the issue, if possible
• Your browser, operating system, and the surface you hit it on (web desktop, Slack, Telegram, email, Mini App, macOS Notch)
• Screenshots or screen recordings, if applicable
• Any relevant entries from the Audit Logs window in the desktop interface - these contain the exact tool call trace
• Your approximate timestamp in UTC and your account email, so we can correlate with server-side logs

You can submit bug reports via email at support@construct.computer or through our Discord server.

Security concerns

If you discover a security vulnerability or have concerns about data protection, please contact us immediately at security@construct.computer. We take security reports seriously and will respond within 24 hours. Please do not publicly disclose security vulnerabilities before we have had a chance to investigate and address them.

Account & billing

Subscriptions (Free, Starter, Pro) are managed through Dodo Payments and can be viewed and modified from your account Billing settings. Plans are metered by real model-cost via Cloudflare AI Gateway, with a rolling 4-hour burst cap and a weekly cap that resets every Monday at 00:00 UTC.

• Upgrade / downgrade / cancel - available directly in-app; changes take effect at the next billing cycle.
• Pro auto-downgrade - at 80% of the weekly budget, the agent automatically switches to a lighter model to stretch the remaining budget. It hard-stops at 100% until the week rolls over.
• Bonus credits - Pro users can earn additional weekly budget by tweeting about the product; the bonus is verified and applied automatically.
• Bring your own key - available on every tier. BYOK traffic does not count against your bundled budget and is billed directly by the provider.

For invoicing questions, refund requests, or general account changes, please email support@construct.computer from the address on the account. We will verify your identity before making any changes.

Access control & inbound messages

Your agent can receive messages from Slack, Telegram, and email. To prevent misuse, each platform has a configurable policy: open, approval required, or blocked. By default, non-trusted senders land in an approval queue that you can review and approve/deny from the Access Control window in the desktop.

If the agent is not responding to an inbound message you expected it to act on, check Access Control first - the message is almost certainly pending your approval.

Data & privacy requests

You have the right to request access to, correction of, or deletion of your personal data. To submit a data request:

• Email support@construct.computer with the subject line “Data Request”
• Include your account email address
• Specify whether you are requesting data access, correction, export, or deletion - and whether the request applies to your agent memory, workspace files, chat history, audit log, or all data

You can also delete individual memories at any time from the Memory app in the desktop, and bulk-delete or export from the same screen. We will process formal data requests within 30 days. For more details, see our Privacy Policy.